This Privacy Policy explains how Dynamic Healthcare NZ (“we”, “us”, or “our”) collects, uses,
stores, and protects your personal information in accordance with the Privacy Act 2020 and
relevant New Zealand laws. Privacy by design
Dynamic Healthcare retains full accountability for the management of personal,
confidential, and health information related to Dynamic Healthcare products and services.
Dynamic Healthcare Ltd (NZ)
Kerikeri, Northland
Free Phone 0800353536
Enquires@DynamicHealthcare.co.nz
Dynamic Healthcare NZ supplies medical equipment to individuals, healthcare providers, and organisations across New Zealand.
We may collect:
● Your name and contact details
● Business name (if applicable)
● Delivery address
● Billing and payment information
● Purchase and order history
● Product Purchased and Serial Number for warranty claims.
● Emails, messages, or enquiries you send to us
● Information needed to supply, deliver, or service medical equipment
We collect this information directly from you when you place an order, make an enquiry, or interact with us.
3. Why we collect your information (Private Customers)
We use your information to:
● Process and deliver orders
● Provide customer support and product information
● We Collect Infomation on product and the serial numbers of the products
● Arrange shipping, returns, or repairs
● Manage accounts and payments
● Meet legal and business requirements
● Improve our products and services
4. Why we collect your information (Funder Clients)
We use the information that the Health professional sends to Dynamic Healthcare so we may:
● Script products with the correct supports
● To make sure the product is correct for the client for safe use
● To arrange the trial or Delivery of the product (Name, Address, Phone number if nessary
● Store the information of the product for the warranty or Recall of the product supplied
5. Sharing your information
We may share your information with:
● Delivery and courier companies (for shipping)
● Payment providers (for processing payments)
● Manufacturers or service partners (for warranties or repairs)
● Government agencies, if legally required
We do not sell your personal information to third parties.
6. How we protect your information
We take reasonable steps to keep your information secure, including:
● Secure digital systems with a rolling password and Multi-Factor Authentication
● Privacy risk assessments for new tools, apps, or subcontractors
● Limited access to DHC Management only.
● We do not store physical records
● Regular review of risks related to equipment trials, transport, and refurbishment
● Our approach aligns with best-practice information security and risk management principles
suitable for healthcare-related data
We keep your information only as long as necessary for business or legal purposes.
7. Your rights
You have the right to:
● Request access to your personal information
● Ask for corrections if your details are wrong
● Ask how your information is used
● Make a complaint if you believe your privacy has been breached
To exercise these rights, contact us below.
8. Complaints
If you have a privacy concern, contact us first at:
Enquires@DynamicHealthcare.co.nz
If your concern remains unresolved, you can contact the Office of the Privacy Commissioner
(NZ).
9. Policy review
This policy is reviewed regularly to ensure ongoing alignment with:
● Dynamic Healthcare Digital Security
● New Zealand privacy legislation
● Best practice in healthcare information governance
Updates will be made as necessary to reflect changes in law, technology, or best operational
practice.
10. Contact us
Dynamic Healthcare Ltd NZ
Email: Enquires@DynamicHealthcare.co.nz
Phone: 0800353536
Address: Kerikeri, Northland